Terms and Conditions

1. Agreement to Terms

By accessing or using ServiceEdge ("we," "our," or "us") services, website, or platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our services. These terms apply to all users, including customers, account holders, and visitors.

2. Description of Services

ServiceEdge provides AI-powered communication, scheduling, and customer engagement solutions for service businesses. Our platform includes inbound and outbound call handling, job booking, integration with field service management systems, and related analytics and reporting. Specific features and availability may vary by subscription plan.

3. Account Registration and Security

You must create an account to use certain features. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us promptly of any unauthorized access
• Accept responsibility for all activity under your account

4. Acceptable Use

You agree not to:

• Use the services for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful code, malware, or spam
• Attempt to gain unauthorized access to our systems or other accounts
• Interfere with or disrupt the integrity of our services
• Use the services to harass, defame, or harm others
• Resell or redistribute our services without authorization

5. Subscription and Payment

Subscription fees are billed in accordance with your selected plan. You agree to pay all fees when due. We may change pricing with reasonable notice; continued use after changes constitutes acceptance. Refunds are subject to our refund policy as communicated at the time of purchase.

6. Intellectual Property

ServiceEdge and its licensors retain all rights to the platform, software, content, trademarks, and other intellectual property. You receive a limited, non-exclusive license to use our services for your internal business purposes. You may not copy, modify, reverse engineer, or create derivative works without our written consent.

7. Your Data and Privacy

Your use of our services is also governed by our Privacy Policy. You are responsible for ensuring that your use of our services, including any customer data you provide, complies with applicable privacy laws and that you have appropriate consent where required.

8. Disclaimers

Our services are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee uninterrupted, error-free, or secure operation. AI-generated responses may not always be accurate; you are responsible for reviewing and approving outputs before relying on them.

9. Limitation of Liability

To the maximum extent permitted by law, ServiceEdge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunities. Our total liability shall not exceed the fees you paid to us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold ServiceEdge harmless from any claims, damages, or expenses arising from your use of the services, your violation of these terms, or your violation of any third-party rights.

11. Termination

We may suspend or terminate your access at any time for violation of these terms or for any other reason. You may terminate your account at any time. Upon termination, your right to use the services ceases. Provisions that by their nature should survive will remain in effect.

12. Changes to Terms

We may modify these terms at any time. We will notify you of material changes by posting the updated terms on this page and updating the "Last updated" date. Continued use after changes constitutes acceptance. If you do not agree, you must stop using our services.

13. General

These terms constitute the entire agreement between you and ServiceEdge. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right. These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

14. Contact

For questions about these Terms and Conditions, contact us at legal@serviceedge.com.