Privacy Policy

1. Introduction

ServiceEdge ("we," "our," or "us") provides AI-powered communication and scheduling solutions for service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services.

2. Information We Collect

We collect information in the following ways:

• Account information: Name, email address, company name, and other details you provide when signing up or using our services.
• Usage data: How you interact with our platform, including call logs, booking data, and feature usage.
• Customer data: When you use our AI to handle calls and bookings, we process customer contact information, call recordings, and scheduling details on your behalf.
• Technical data: IP address, browser type, device information, and similar technical identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Process calls, bookings, and customer interactions
• Train and improve our AI models (where permitted by your agreement)
• Send service-related communications and support
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to enhance product experience

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with service providers who assist in operating our platform (e.g., hosting, analytics, communications), subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights, safety, or property.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. While we strive to protect your information, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data; we will retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is consent-based

To exercise these rights, contact us at the email address below.

8. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze site usage. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@serviceedge.com.